Our Work

The Problem

Travelers required immediate, 24/7 support to check fares, view schedules, and book flights without navigating complex interfaces or waiting on hold.

What We Built

A state-of-the-art AI agent for Bhutan Airlines capable of handling real flight bookings, date changes, and seat selection across both voice and chat interfaces.

The Outcome

Users can now manage their entire travel itinerary—booking flights, picking seats, and changing dates—simply by talking to the AI agent instantly.

The Problem

Drukair's customer-facing team was overwhelmed with repetitive inquiries about flights, baggage, check-in, and routes. No self-service option existed that understood the airline's specific products and Bhutanese travel context.

What We Built

An AI-powered inquiry agent for the Drukair website, capable of handling flight information, baggage policy, route details, and escalating booking issues to human staff. Built with contextual awareness of Bhutan's unique aviation routes.

The Outcome

Instant, 24/7 response to airline inquiries. First AI assistant deployed at Bhutan's national carrier.

The Problem

BNB needed to modernize customer communication without replacing their existing systems. Integration with legacy banking infrastructure was a hard requirement.

What We Built

A conversational AI assistant deployed on BNB's digital properties, integrated with existing SOAP/XML banking systems via custom middleware. Handles product inquiries, branch information, and FAQs with human escalation paths.

The Outcome

Full integration with legacy systems without any system replacement. Deployed in weeks, not months.

The Problem

Bank of Bhutan was handling thousands of routine customer inquiries through phone and branch visits — high cost, high wait times, no scalability. Existing digital channels had near-zero adoption.

What We Built

A conversational AI agent deployed directly on the Bank of Bhutan website, integrated with core banking data to answer real account and product queries. Built with multilingual support and seamless human handoff for complex cases.

The Outcome

Thousands of customer interactions handled automatically. Customer support load on branch staff reduced significantly. First AI-powered banking assistant in Bhutan.